Diagnostic
D2Most groups now run with fewer people doing the same work.
In ten days, Plaith shows where the hours go across your outlets and channels, and which of them systems can take over.
The problem
Where the hours go.
Customer messages arrive on WhatsApp, Instagram, email and delivery apps, and each answer means looking up an order somewhere else.
Outlet and central teams rebuild the same reports by hand.
The same volume of work now sits with fewer people.
What the ten days cover
Four things Plaith reads across your operation.
- The work each outlet and central team does by hand.
- Message volumes and response times by channel, in Arabic and English.
- Repeat requests, order lookups and handovers.
- Reports built by hand.
What you get
- A map of where the hours go.
- The hours that can come out, task by task.
- Fixes ranked by cost and effort.
- The scope and monthly price for Plaith to run the top fix, if you want it.
What we need from you. Sample exports of customer messages and orders, and two hours with your operations leads across the ten days.
The boundary
What Plaith does and does not do.
Plaith shows where hours go and which work systems can take on. Staffing decisions stay with you. Any customer-facing system keeps a clear route to a person.
Reservation
Four diagnostics. One release.
The November release has four diagnostics in total, shared with the Group Finance Diagnostic, because that is how many Joseph Emielu can personally lead in ten working days each.
Reserve now at no cost. The price is sent with your reservation confirmation.
Bookings open on 17 November and close on Thursday 26 November, or sooner if all four are taken. Anyone after that is offered the January release.
How Plaith handles your data
Read-only exports only, shared through a channel you choose. Customer names and numbers are removed from message samples, by you before sharing or by Plaith on receipt. Files are deleted within 30 days of the final report unless you ask Plaith to keep them. Data is handled under the UAE Personal Data Protection Law, and under DIFC or ADGM rules where they apply.
Who does the work
The diagnostic is led by Joseph Emielu, who spent 18 years running digital operations for consumer brands including P&G and Coca-Cola, and built a 62-person in-house digital team across 17 brands and three markets at DAL Group.
More on PlaithQuestions
What people ask before they reserve.
- Which channels are in scope?
- WhatsApp Business, Instagram, email, website chat and delivery-app messages.
- Is this a chatbot project?
- No. Chatbots are cheap and easy to buy. The diagnostic looks at the work around them: order lookups, handovers and reporting.
- Arabic and English?
- Both are in scope.
- Who do you need from our team?
- Your operations lead for about two hours, plus one outlet or branch manager.
- What happens after the ten days?
- If you want Plaith to run the top fix, the report includes its scope and monthly price. There is no obligation.