Service · Assessment
M3Conversational AI Service-Intent Audit.
A two- to three-week structured audit of the customer conversations that dominate your service and sales channels. Delivered as a sized deflection and conversion opportunity, with a controlled scope for the pilot that follows.
Outcomes
What changes when the engagement lands.
Honest volume read
The five to ten highest-volume conversations across your channels, quantified and understood.
Sized deflection opportunity
How much service volume a controlled agent could handle, with confidence bounds.
Sized conversion opportunity
Where the same conversations become sales moments if handled by an intent-aware system.
Pilot scope, ready to run
A defined pilot with success criteria, journey scope, and guardrails — priced and de-risked before build.
Deliverables
What's in the engagement.
A structured audit of your highest-volume customer conversations across service and sales channels. Identifies where a conversational agent can deflect, deflect, or convert, with a controlled scope for pilot.
Journey inventory
The high-volume conversation types across your service and sales channels, mapped and quantified.
Opportunity sizing
Deflection and conversion opportunity per journey, with effort estimates for building an agent to handle it.
Guardrail proposal
Escalation triggers, out-of-scope handling, and brand-safety rules for the deployed agent.
Pilot scope document
A defined pilot ready to sign off — journeys covered, success criteria, timeline, and cost.
How we deliver
Fixed scope. Named phases. Duration on the cover.
The engagement is priced against the outcome, not open-ended hours. Every phase has a duration, a named deliverable, and a check-out.
Total duration2 to 3 weeks
Sales cycle2 to 4 weeks
- 01Days 1 to 3
Access and sampling
Access to conversation logs, service tickets, sales chat records. Sampling frame agreed.
- 02Days 4 to 10
Journey analysis
Structured analysis of the sampled conversations. Journey clustering. Volume and intent measurement.
- 03Days 11 to 14
Sizing and scope
Opportunity model. Guardrail draft. Pilot scope written and priced.
- 04Day 15
Read-out
Executive read-out. Decision on pilot go-ahead.
Built for
Buyers this engagement fits.
Typical buyer
Head of Customer Service, Head of Digital, COO
Customer service teams drowning in repeat volume
The same ten questions dominate the queue. The audit tells you which of them a controlled agent can absorb.
Commerce brands sizing a WhatsApp or social sales channel
You know conversation is a channel now. The audit tells you which conversations to handle with a machine and which to keep on people.
COOs weighing a conversational AI vendor pitch
Vendors say it works. The audit tells you if it works for your traffic mix, before you sign anything.
Related services
Where this leads next.
Conversational AI Pilot & Deployment
Brand-trained agent on approved journeys. WhatsApp and social. English and Arabic. With escalation.
Marketing AI Value & Operating Audit
What you already run, what it's costing, what to keep, cut, or add.
AI Opportunity Audit
Structured pass over the operation. Prioritised opportunity map. Costed business case for the top two or three.
Talk to us.
45 minutes on your operation and the engagement you have in mind. No pitch, no deck.
Lead intake
Request a briefing
A 45-minute call. No pitch, no deck. We ask the questions we'd ask a Discovery client and tell you honestly whether this is the right next move.